EBA FAQs

You may have questions about EBA subscription mortgage consulting services and we'll keep the answers simple, like all our solutions. Who, what, when, where and how can EBA help your Credit Union? Find the answers below and if you don't see your question there, don't hesitate to contact us!


1. WHO

See the About Us page and the Associates page. We have created this division to dedicate our consulting services, in a fresh new, radically simple and radically affordable model, to the credit union industry. EBA is a for-profit, privately held business, but the income earned in this division will stay in this division; some of it shared with BSS, and the rest of it reinvested in what we hope will be a growing relationship between EBA and credit unions and mortgage CUSOs interested in doing what’s best for their members in mortgages.
Any credit union or mortgage CUSO who has anything to do with any kind of first or second mortgage  - buy, sell, originate - who wants to subscribe for membership to EBA’s credit union community.
EBA will provide services for all employees who touch mortgages, first and second; from CEO’s to Presidents to VP’s of Lending, Underwriters, Processors, Closers and Loan Originators.
Urum Urumoglu, of Balance Sheet Solutions, under the direction of Jim Toliver, Executive Director of Balance Sheet Solutions.
The best-of-breed and state-of-the art. Read about them at Marketing Allies.
From credit unions part of the EBA “community” to “Rock Stars” of the mortgage and credit union industry, and US Economy to member-borrowers, telling us what it’s like to get and repay a mortgage.
 
Expect unconventional, maybe controversial, definitely valuable, informative and entertaining.
 
For a complete listing of future guests, topics and dates, view the Webinars Schedule.

2. WHAT

To facilitate the creation of standardized best practices for mortgage business within credit unions or mortgage CUSOs. We’re here for any credit union or mortgage CUSO, including those who don’t do business with Fannie Mae or Freddie Mac, or who are too small to pay for the expertise, but who deserve to have the same mortgage marketing message, professionalism and capital markets access as the big guys.
EBA can help you with any first or second mortgage-related need. We can help with everything from designing and executing a mortgage strategy, to providing outsourced services to process, underwrite or fund mortgages. Whether you’re a natural credit union or mortgage CUSO, our expertise is a significant value-added component for your business.
Our initial offerings include:
  • EBGenius©
  • EBenchmark©
  • EBConsulting©
  • Critical Conversations©
  • EBAllies©
To learn more about EBA Services, please visit the Services page.
 
See the Associates page for a list of our Consulting & Outsourced Services offerings.

 

You’ll find information about EBA’s Marketing Allies and our products and services here.
It’s a pretty rich offering. Learn more about all EBA Services.
Anything to do with mortgages is fair game. “Should I service my own loans?” “Can I sell my loans to meet demand?” “What’s the difference between “best efforts” and “mandatory” pricing?” “What documents do I need for a Reverse Mortgage?” “How much should I be paying for a credit report?” “What’s my loan portfolio weighted average loan-to-value, in this environment?” “Do I have to comply with HVCC, and how do I do that?” “How do I convert my mortgage business model to a more stable, self-sustaining model?” 
 
We do more than answer your question. When one credit union or mortgage CUSO asks a question, all member credit unions and mortgage CUSOs get the answer by going to the community bulletin board where we’ll post the answer, if you authorize it. Talk about cost-effective.
 

We welcome any question. We’re here for you.

We’re happy to work with you in any way that serves your mortgage needs. Just email or call us with your questions or project needs, and we’ll tailor a solution customized to your unique needs. Just keep in mind that with membership, access to our consulting services is generous and highly cost-effective.
Send a cancellation notice to creditunioninquiries@elliottbayassociates.com and we’ll cancel your membership after a minimum of 3 months.
Don’t worry about that. Our EB Associates will be assigned to you, to check in with you with information that you need to know. We’ll be reviewing your 5300 report, and we’ll be tossing some ideas, questions, reco’s your way.

3. WHEN

October 27, 2009
October 27, 2009

4. WHERE

We’re headquartered in Seattle, WA. EBA Associates live in various cities around the US. This will make face-to-face meetings convenient, when necessary, especially in the following areas:
    -    New England
    -    Mid Atlantic States
    -    Illinois and Midwest States
    -    West Coast – Pacific Northwest & California
    -    Texas

5. WHY

For the price, you can afford to make even just one mortgage experience better, simpler, faster, cheaper for the member-borrower. You will serve your mission to your members better, by doing the best lending with the best vendors and practices, and help your members retain and growth their wealth when financing their home or other real estate.
EBA wants to help the credit union industry to assert its leadership in mortgage lending in the US, and the sooner the better. We’re offering a charter membership to credit unions who join in 2009. The opportunity to do that is now, and “the more the better.” Credit Unions have power in numbers. Plus, technology has made everything cheaper. After the lessons taught by the past 3 years, EBA wants to do well by doing good, and needs just enough to make a difference. $95 is “enough” for the basic subscription. But you decide; order more subscription services, if you need them.
We understand credit unions and mortgage CUSOs and we understand mortgages even more. We also understand technology and the new world of financial services we’re in. We saw it coming; and helped businesses like Balance Sheet Solutions see it, and they avoided some risks they didn’t see coming at them. Balance Sheet Solutions worked with us very very closely for two years and saw first hand our market superiority and their down-to-earth approach to successful strategies and tactics.
 
We’ve already observed some of our principles being adopted by leaders in the credit union industry.
 
We think differently; common sense + expertise + irreverent honesty challenging the status quo. Our model for consulting sets a new standard and makes sense for you and your members; no “padded costs” no cute posturing over the cost of bringing powerful solutions when you need us. Just pay the access fee, ask us any question, and get the answer. Anything we don’t know, our Allies do. And anything our Allies don’t know, EBA will find out from the hundreds of experts and companies in the country who are always happy to work with us.
EBA has a strong commitment to credit unions as the “natural leaders” in borrower/member-facing mortgage and consumer lending. EBA believes that when you do right by the member/borrower, everything else works out – for everybody involved in that loan. EBA knows that only credit unions and mortgage CUSOs have been true, and have stayed true, to that principle, through all kinds of interest rate and economic cycles.
 
EBA wants to help credit unions and mortgage CUSOs to leverage their collective bargaining strength to get the best prices for products, services, technology, and even loan sales. This will make credit unions and mortgage CUSOs grow stronger, will help serve the member-borrower, and maybe even help grow credit union membership in the process.
We’re just getting started in bringing this service to you. We are working with you exclusively through Balance Sheet Solutions, which is a CUSO, and we intend to operate the credit union consulting services division of EBA at a breakeven, reinvesting in our growth in the credit union industry indefinitely.
 
In the meantime, we hope you feel as we do that sometimes an “outsider’s” perspective, guided by Balance Sheet Solutions and our credit union and mortgage CUSO clients, is a fresh, productive catalyst for change. We hope that knowing that our values align with credit union values encourages you to join our community.

6. HOW

Once you subscribe, you’ll have access to the secure section of the website and to our Mortgage Community. Just log in and:
  • Ask a Q&A question, and feel like we’re right there next to you, helping you resolve a mortgage challenge.  We’ll use a phone call, conference call, email, one-on-one webinars; whatever it takes to answer your question to your – and your member’s - satisfaction.
  • Check the latest in the Q&A; let it guide you through any area of mortgage lending in which you need support.
  • Listen to the latest archived webinar or to a recent podcast.
  • Request a webinar or podcast on a topic of your choice.
  • Request a demo from one of the Marketing Allies and use the community promotion code to purchase Allies’ services at a discount.
  • Use the EBenchmark eTool to self-assess your mortgage platform.
  • Engage an EBA Associate for custom care consulting, if you need it, at a discounted fee.
  • Invite us to visit you. If an Associate is close by, we’ll stop in and help face-to-face, at no extra charge.

Each log-in will bring fresh insights, and empower you and your credit union or mortgage CUSO to be more confident in mortgage lending for your members and members-to-be.

We are happy to do business with non-subscribers, for one-time consulting engagements, or other special projects. Just email us and we’ll take it from there.
EBA will introduce you to our allies through our Marketing Allies page and the Critical Conversation webinars. If you decide to work with any Ally, you’ll do business directly with them, at a discounted cost to their non-credit union pricing. Each year, your satisfaction with the quality of the allies’ products and services will be assessed by you and EBA.
EBA subscription services cost as little as $95 a month for our Basic single-user membership. We’ve tiered the subscription prices to meet the needs of any credit union or mortgage CUSO interested in our mortgage services. View the subscription pricing grid for details on the features and EBA subscription services available with each Membership level. We hope you agree, there’s highly affordable value here.
Credit Card; corporate or personal. Credit Unions or mortgage CUSOs can sign up, and any employee of a credit union or mortgage CUSO wanting to look like an EBGenius can sign up, as an individual. (It’s between you and your employer if this is within policy.)
You can measure your organization against the reco grid we've prepared and, based on your credit union or CUSO profile, easily find our recommendation for the service level that will best suit your needs.
Fire away with questions, comments, concerns. Tell us what you need, what you can and can’t afford. We’ll work with you. We knew before most experts that the mortgage lending business needed new models for its business, transaction and compensation – and consulting -  strategies. We want our services and our Allies’ services to be highly affordable for you and your members. And we want the community to work, whatever it takes.
Join. Participate. Give feedback and be generous with it, please. Help us help you.

Get Started

Subscribe to EBA’s Mortgage Industry Consulting Services for the smartest, most cost-effective mortgage solutions available.

 

Read All About It

Subscribe to our Newsletter for information, announcements & updates on EBA, its Allies and the Mortgage Industry.